Median salary
$63,310
ANZSCO 1492 · Hospitality, retail and service managers
Call or contact centre or customer service manager salary in Australia
Median salary for an Australian call or contact centre or customer service manager is $63,310 per year (2022-23 tax return data), with $52,313 take-home after tax at current FY2025-26 rates.
After tax (yr)
$52,313
Fortnightly
$2,012
Tax returns
122,604
Income distribution
Source: ATO Taxation Statistics 2022-23, Table 15 (ANZSCO unit group 1492, based on 122,604 tax returns).
| Metric | Taxable income | Salary / wages | Total income |
|---|---|---|---|
| Median | $63,156 | $63,310 | $65,646 |
| Average (mean) | $69,133 | $66,578 | $71,590 |
Taxable income = gross income minus allowable deductions. Salary / wages = PAYG-reported income only. Total income = all sources including investment, business, etc.
Take-home pay on the median $call or contact centre or customer service manager salary
| Gross salary (median) | $63,310 |
| Income tax | −$9,731 |
| Medicare levy (2%) | −$1,266 |
| Low-income tax offset | +$50 |
| Take-home pay | $52,313 |
| + Employer super | $7,597 |
See the $65,000 salary page for full breakdown (monthly, fortnightly, weekly, daily and hourly), or
open the calculator prefilled with $63,310 to model salary sacrifice, HELP, or novated lease.
Related occupations · Hospitality, retail and service managers
Other occupations within the same ANZSCO sub-major group.
| Occupation | Tax returns | Median salary |
|---|---|---|
| Retail manager | 126,439 | $60,567 |
| Café or restaurant manager | 51,851 | $53,314 |
| Other hospitality, retail or service manager | 36,702 | $106,818 |
| Transport services manager | 24,255 | $90,000 |
| Conference and event organiser | 22,218 | $65,295 |
Frequently asked questions
How much does a call or contact centre or customer service manager earn in Australia?
The median salary or wage income for an Australian call or contact centre or customer service manager in 2022-23 was $63,310, based on 122,604 lodged tax returns. The average (mean) was $66,578; the mean is pulled up by high earners so the median is a better guide for a typical call or contact centre or customer service manager.
What is a call or contact centre or customer service manager salary after tax?
On the median $63,310 salary for a call or contact centre or customer service manager, take-home pay in FY2025-26 is about $52,313 per year after income tax and the 2% Medicare levy — roughly $2,012 per fortnight or $1,006 per week.
How much tax does a call or contact centre or customer service manager pay?
On the median $63,310 salary, a call or contact centre or customer service manager in FY2025-26 pays about $10,997 in total tax — $9,731 income tax plus $1,266 Medicare levy. Effective rate: 17.4%.
How many people work as a call or contact centre or customer service manager in Australia?
122,604 Australians lodged a tax return as a call or contact centre or customer service manager in 2022-23. This is the count of individuals who classified themselves under ANZSCO unit group 1492 on their return.
What is the average vs median call or contact centre or customer service manager salary?
Average (mean): $66,578. Median: $63,310. The median is usually lower because a small number of very high earners pull the average up. For a realistic picture of what a typical call or contact centre or customer service manager earns, use the median.
Data sources
Salary data: Australian Taxation Office — Taxation Statistics 2022-23, Table 15. Used under Creative Commons Attribution 4.0 Australia licence.
Take-home pay calculated at paycalculator.page using ATO-published FY2025-26 brackets, 2% Medicare levy, and default settings (Australian resident, private hospital cover, tax-free threshold claimed).